Sales: +44(0)1273 234181 E: sales@headsetservices.com
Coronavirus Status Update
Headset Services Limited is committed to its continued support of Alpha Helmet servicing across UK during the COVID-19 crisis. Product drop-off is allowed, but this is strictly by appointment ONLY. However, where possible, we would suggest you use recorded postal services instead.
Aviation Products
HSL is the UK's leading aviation distributor for Bose, David Clark, Gentex (Alpha Series), Sennheiser, Telex, Dalcom, and 3M Peltor. With knowledgeable staff to help you make the right decision and in some cases offer a 'Try B4 U Buy' scheme. HSL can also offer an array of aviation adaptors, extension leads, and training splitter boxes.
- Various Headset Brands
- Alpha Helmets
- Passive and Active Noise Reduction
- Dual Impedance Mic Systems
- General Aviation Adaptors
- Bespoke Helmet Downleads
- Hygiene Parts for Headsets
Repair Service
HSL has an ISO9001:2015 and EASA Part145 approved workshop where repairs, servicing and modifications are carried out on site for brands such as David Clark, Lightspeed, Sennheiser, Peltor, Gentex (Alpha Series) and Telex. Our highly qualified workshop technicians can also custom build leads, converters and adaptors for bespoke requirements.
- David Clark Warranty Repairs
- Lightspeed Warranty Repairs
- Alpha Helmet Servicing
- 3M Peltor Headset Repairs
- Sennheiser Repairs
- Ground Lead Repaiirs
- Aviation Handset Repairs
Bespoke Solutions
HSL can offer an array of bespoke products to suit your requirements from general aviation adaptors, extension leads, coiled and straight cable assemblies, splitter boxes to active noise reduction for aviation helmets such as the Alpha series with the added feature of Bluetooth® technology.
- GA & Commerical Adaptors
- Bespoke Cable Assemblies
- Active Noise Reduction
- CEP Socket Installation
- Bespoke Battery Box
- Dual Impedance Mic System
- Headset Test Units
Our Products
We offer a full range of Aviation Headsets from leading manufacturers such as Bose, David Clark and 3M Peltor as well as the completee range of Alpha helmets for fixed wing and helicopter pilots, passengers and search & rescue (SAR) personnel with NVG capability and Passive, Active Noise Reduction or Waterproof communication kits fitted.
Our Repair Process
Approved
Headset Services Limited have an ISO9001:2015 and EASA Part145 approved workshop where repairs, servicing and modifications are carried out on site. Please remember to include our Repair Form when sending items into our facility.
Evaluation
Initial assessment takes place to analyze your item and determine its spec. Next, the item is fully inspected by one of our qualified technicians, and a repair plan is tailor made to address the specific parts to be repaired and/or replaced. Based on these findings, a quotation is produced and sent to the customer for approval.
Repair
Non-Account holders will be required to make payment before any work begins. Equipment is repaired to the original manufacturer's specifications and released with a Certificate of Conformity. The normal turnaround time for repairs is 2 - 5 days, pending available parts.
Hygiene
During the Repair and/or Service process, it is recommended that Hygiene Parts such as the Ear Seals and Microphone Windsocks be replaced, thereby maintaining the item's original comfort and performance.
Bespoke
In regard to the Alpha Helmets, our highly qualified workshop technicians can custom build leads, converters and adaptors for bespoke requirements. We can also retro-fit our own Active Noise Reduction system which offers Bluetooth functionality for making/receiving telephone calls.
Despatch
Items are returned with the use of a professional courier service such as DPD, DHL and UPS, of which provide Tracking Details.
About Us
Since its inception, Headset Services Limited (HSL) has served the needs of the Helicopter and General Aviation Industry by providing and servicing Pilot Headsets, Helmets and other communication devices. HSL also supports the Emergency Services such as Police, Coastguard and Air Ambulance.
Quality Assurance
Headset Services Limited is certified to ISO 9001 - 00015521 by Lloyd's Register and UK CAA EASA Part 145 maintenance organisation approved. HSL has a reputation as a quality organisation and supplier. Clients need to know that the products and services they are receiving can be relied upon and are of the highest possible standard. We aim to ensure this by our accreditation with external bodies, participation in external quality assurance schemes and our in-house quality policies and training. Our accreditations to both Lloyd's and UKCAA necessitate reliability, traceability and confidentiality, and clients can rest assured that they are receiving a service of the highest standard. HSL has already been approved by many of its airline customers via their QA audits and questionnaires. We are also an approved supplier for Airbus Helicopters, Thales, Virgin Atlantic, Raytheon, Air Tanker, National Police Air Support and many more.
Contact Details
Headset Services Limited is based at Lancing Business Park in West Sussex.
Sales Tel: +44 (0)1273 234181
Repairs Tel: +44 (0) 1273 234189
E: sales@headsetservices.com
W www.headsetservices.com