Headset Services Limited is relocating to the MEL Group's headquarters in Sudbury, Suffolk. For items that require repair, please send them to the new address stated on the repair form.
HSL is the UK's leading aviation distributor for Bose, David Clark, Gentex (Alpha Series), Sennheiser, Telex, Dalcom, and 3M Peltor. With knowledgeable staff to help you make the right decision and in some cases offer a 'Try B4 U Buy' scheme. HSL can also offer an array of aviation adaptors, extension leads, and training splitter boxes.
HSL has an ISO9001:2015 approved workshop where repairs, servicing and modifications are carried out on site for brands such as David Clark, Lightspeed, Sennheiser, Peltor, Gentex (Alpha Series) and Telex. Our highly qualified workshop technicians can also custom build leads, converters and adaptors for bespoke requirements.
HSL can offer an array of bespoke products to suit your requirements from general aviation adaptors, extension leads, coiled and straight cable assemblies, splitter boxes to active noise reduction for aviation helmets such as the Alpha series with the added feature of Bluetooth® technology.
We offer a full range of Aviation Headsets from leading manufacturers such as Bose, David Clark and 3M Peltor as well as the completee range of Alpha helmets for fixed wing and helicopter pilots, passengers and search & rescue (SAR) personnel with NVG capability and Passive, Active Noise Reduction or Waterproof communication kits fitted.
Headset Services Limited have an ISO9001:2015 approved workshop where repairs, servicing and modifications are carried out on site. Our highly qualified workshop technicians can also custom build leads, converters and adaptors for bespoke requirements. We have many years of valuable experience and equipment is repaired to the original manufacturer's specifications, released with a Certificate of Conformity.
PLEASE NOTE: It is essential that you complete a Repair Form; listing your fullname, address details, contact telephone number and email address, a short description of the fault and that the form be signed, dated and sent with the item. Please make sure to tick a release form, typicallty a 'Certificate of Conformity' will be sufficient. An Address Label will be included and is required to be attached to the side of the parcel. When sending the parcel it is adviseable to insurance it and request a tracking ID number. We are not responsible for your Item until it has safely arrived at our facility and been signed for by a member of our staff.
IMPORTANT NOTICE FOR PRIVATE INDIVIDUAL CUSTOMERS
Our inspection fee of £30 (+ VAT) will be charged to you if you decide not to procedure with the repair. A payment link will be emailed to you.
Where to Send your Repairs
Our offices are open Monday (excluding Bank Holidays) to Friday from 9am until 5pm. The address is Laurence Walter House, Addison Road, Sudbury, Suffolk, CO10 2YW. UK.
We have the ability to repair all types of Aviation Headset such as David Clark (warranty and non-warranty), Sennheiser, Lighspeed (warranty and non-warranty), 3M Peltor, Telex and Holmco. We are no longer a Bose warranty repair centre, however we can still supply Bose A20 cable assemblies and hygiene parts such as ear seals and microphone windsocks.
Click HERE to find out more about the Lightspeed Repair Service.
Fixed Wing and Helicopter Helmets
We also have the ability to repair all types of Alpha Helmet such as the Eagle, the Alpha 900 SAR (Search and Rescue) as well as the Alpha 400 Multi-Fit. As we hold stock of spare parts, turnaround times are short. Please note that we only replace items where necessary, so you will not be charged for a complete overhaul, if the helmet does not require it.
Ground Crew Headsets and Leads
We have the ability to repair 3M Peltor and David Clark Ground Mechanic Headsets and extension leads.
Commercial Aviation and Train Handsets
We are a UK repair centre for many major train operators as well as supporting the service and repair of commercial airline handsets and handmics.
Headset Services Limited have an ISO9001:2015 approved workshop where repairs, servicing and modifications are carried out on site. Please remember to include our Repair Form when sending items into our facility.
Initial assessment takes place to analyze your item and determine its spec. Next, the item is fully inspected by one of our qualified technicians, and a repair plan is tailor made to address the specific parts to be repaired and/or replaced. Based on these findings, a quotation is produced and sent to the customer for approval.
Non-Account holders will be required to make payment before any work begins. Equipment is repaired to the original manufacturer's specifications and released with a Certificate of Conformity. The normal turnaround time for repairs is 7 - 14 days, pending available parts.
During the Repair and/or Service process, it is recommended that Hygiene Parts such as the Ear Seals and Microphone Windsocks be replaced, thereby maintaining the item's original comfort and performance.
Items are returned with the use of a professional courier service such as DPD, DHL and UPS, of which provide Tracking Details.
Since its inception, Headset Services Limited (HSL) has served the needs of the Helicopter and General Aviation Industry by providing and servicing Pilot Headsets, Helmets and other communication devices. HSL also supports the Emergency Services such as Police, Coastguard and Air Ambulance.
Headset Services Limited is certified to ISO 9001 - 00015521 by Lloyd's Register. HSL has a reputation as a quality organisation and supplier. Clients need to know that the products and services they are receiving can be relied upon and are of the highest possible standard. We aim to ensure this by our accreditation with external bodies, participation in external quality assurance schemes and our in-house quality policies and training. HSL has already been approved by many of its airline customers via their QA audits and questionnaires. We are also an approved supplier for Airbus Helicopters, Thales, Virgin Atlantic, Raytheon, National Police Air Support and many more.
Headset Services Limited is based at Laurence Walter House, Addison Road, Sudbury, Suffolk, CO10 2YW. UK.
Sales Tel: +44 (0)1273 234181
Repairs Tel: +44 (0) 1273 234189