Headset Services Limited have an ISO9001:2015 and EASA Part145 approved workshop where repairs, servicing and modifications are carried out on site. Our highly qualified workshop technicians can also custom build leads, converters and adaptors for bespoke requirements. We have many years of valuable experience and equipment is repaired to the original manufacturer's specifications, released with a Certificate of Conformity or an EASA Form One.
We have the ability to repair all types of Aviation Headset such as David Clark, Sennheiser, Plantronics, Peltor, Telex and Handsets such as Holmco. We are also authorised to service, modify and repair the Alpha range of Pilot Helmets, which includes the Alpha Eagle and Alpha 400 (Multi-Fit).
Non-Supported Headsets include Lightspeed, David Clark X11 and David Clark DC ONE-X which currently need to be sent directly to David Clark repair centre in the States.
IMPORTANT NOTICE FOR BOSE WARRANTY CUSTOMERS
For all warranty repairs of the Bose A20 and/or Bose ProFlight, you will need to contact the Bose Repair Centre in Belgium. See the Bose website for more information: bose-aviation.eu/contact.
Please note that HSL will not support the repair of the Bose Aviation X headset as from 31st March 2020.
UK and European Warranty Headset Repair Centre for David Clark
We are authorised to carry out warranty repairs on equipment manufactured by David Clark. We offer a quick turnaround for repairs, usually within 7 days for Airlines and 7 to 14 days for general repairs (subject to parts availability). We have also recently introduced the option of an Express Service which reduces the turnaround time to 1 - 2 days (again subject to parts availability).
Procedure for Sending an Item to HSL for Repair
It is essential that you complete a Repair Form; listing your fullname, address details, contact telephone number and email address, and that the form be sent with the item. An Address Label will be included and is required to be attached to the side of the parcel. When sending the parcel it is adviseable to insurance it and request a tracking ID number. We are not responsible for your Item until it has safely arrived at our facility and been signed for by a member of our staff.
IMPORTANT NOTICE FOR PRIVATE INDIVIDUAL CUSTOMERS
The payment of £30 is due to Headset Services as soon as we have received your headset, prior to inspection. A payment link will be emailed to you.
Upon receipt of your item, it will be booked into our system and if the item is out of warranty a formal quotation will be sent to you via email. Once we have received your approval in an email and payment has been processed, we aim to complete the repair within 7 to 10 working days, though during busy periods such as June, July and August, please be aware that our turnaround times for product repairs can take up to 4 Weeks.
Items will be returned to you using the courier company FEDEX, DHL and DPD.
Where to Send your Repairs
Although the Repair Form will include an address label for our facility in Lancing, you are still more than welcome to drop off the Item. Our offices on Lancing Business Park are open Monday (excluding Bank Holidays) to Friday from 8:30am until 5pm. The address is Unit 8 at 73 Marlborough Road (opposite Paula Rosa offices) on the Lancing Business Park in Lancing, West Sussex, BN15 8AD. If you are planning to visit our facility, it is always advisable to call the day before to book a time slot.
Access from the A27
Head west on Upper Brighton Road/A27 towards Busticle Lane/Halewick Lane.
Turn left at the 1st cross street onto Busticle Lane for 0.2 miles.
Continue onto Western Road N for 0.9 miles.
Turn left towards Commerce Way and then turn right onto Marlborough Road.
Follow Marlborough Road and shortly after (Europcar) turn left onto Chartwell Road.
Head north-eat on Chartwell Road for 0.8 miles (2 minutes) towards Spencer Road.
Continue onto Marlborough Road.
Look for Fire Station and Public Car Park.
Turn left into the The Quoin Estate and look for Unit 8. Parking is available at our facility.