Sales: +44(0)1273 234181 E: sales@headsetservices.com

Repair Service

Headset Services Limited have an ISO9001:2015 and EASA Part145 approved workshop where repairs, servicing and modifications are carried out on site. Our highly qualified workshop technicians can also custom build leads, converters and adaptors for bespoke requirements. We have many years of valuable experience and equipment is repaired to the original manufacturer's specifications, released with a Certificate of Conformity or an EASA Form One.



PLEASE NOTE: It is essential that you complete a Repair Form; listing your fullname, address details, contact telephone number and email address, a short description of the fault and that the form be signed, dated and sent with the item. Please make sure to tick a release form, typicallty a 'Certificate of Conformity' will be sufficient. An Address Label will be included and is required to be attached to the side of the parcel. When sending the parcel it is adviseable to insurance it and request a tracking ID number. We are not responsible for your Item until it has safely arrived at our facility and been signed for by a member of our staff.

IMPORTANT NOTICE FOR PRIVATE INDIVIDUAL CUSTOMERS
Our inspection fee of £30 (+ VAT) will be charged to you if you decide not to procedure with the repair. A payment link will be emailed to you.

Where to Send your Repairs
Although the Repair Form will include an address label for our facility in Lancing, you are still more than welcome to drop off the Item. Our offices on Lancing Business Park are open Monday (excluding Bank Holidays) to Friday from 9am until 5pm. The address is Unit 8, 73 Marlborough Road (opposite Paula Rosa offices) on the Lancing Business Park in Lancing, West Sussex, BN15 8AD. If you are planning to visit our facility, it is always advisable to call the day before to book a time slot.


Our Repair Capabilities

Aviation Headsets
We have the ability to repair all types of Aviation Headset such as David Clark (warranty and non-warranty), Sennheiser, Lighspeed (warranty and non-warranty), 3M Peltor, Telex and Holmco. We are no longer a Bose warranty repair centre, however we can still supply Bose A20 cable assemblies and hygiene parts such as ear seals and microphone windsocks.

Click HERE to find out more about the Lightspeed Repair Service.

Fixed Wing and Helicopter Helmets
We also have the ability to repair all types of Alpha Helmet such as the Eagle, the Alpha 900 SAR (Search and Rescue) as well as the Alpha 400 Multi-Fit. As we hold stock of spare parts, turnaround times are short. Please note that we only replace items where necessary, so you will not be charged for a complete overhaul, if the helmet does not require it.

Ground Crew Headsets and Leads
We have the ability to repair 3M Peltor and David Clark Ground Mechanic Headsets and extension leads.

Commercial Aviation and Train Handsets
We are a UK repair centre for many major train operators as well as supporting the service and repair of commercial airline handsets and handmics.

Our Approvals

Headset Services Limited is ISO9001-2015 approved and also has UK145 approval (Civil Aviation Authority). We are also a registered military supplier. Headset Services Limited is now established as the UK's leading supplier of headsets and we are now looking to grow the company steadily in all areas. HSL are proud to have been appointed the European Warranty Repair Centre for David Clark Inc.

Since becoming part of the MEL Aviation Group, we have continued to diversify into other areas of business. We are a distributor for the Polycon Communication System, a waterproof intercom radio that offers reliable communications between the winchman and the rest of the helicopter Search and Rescue (SAR) crew. This system, combined with our waterproof helmet looms and headsets provides a completely waterproof communications solution in the harshest of environments. Now we are part of a large international group the scale and diversity of projects we can tackle may have grown, but we have not forgotten that our business was founded on the idea that customers want quality service, expert personal advice and excellent back up and support, and we strive to deliver this to everyone from a new pilot who is looking to purchase their first headset right up to large scale military applications. Our business continues to grow and our good reputation is spreading worldwide as people learn and appreciate that Headset Services Limited is the company to call.

Our Repair Process

Approved

Headset Services Limited have an ISO9001:2015 and EASA Part145 approved workshop where repairs, servicing and modifications are carried out on site. Please remember to include our Repair Form when sending items into our facility.

Evaluation

Initial assessment takes place to analyze your item and determine its spec. Next, the item is fully inspected by one of our qualified technicians, and a repair plan is tailor made to address the specific parts to be repaired and/or replaced. Based on these findings, a quotation is produced and sent to the customer for approval.

Repair

Non-Account holders will be required to make payment before any work begins. Equipment is repaired to the original manufacturer's specifications and released with a Certificate of Conformity. The normal turnaround time for repairs is 2 - 5 days, pending available parts.

Hygiene

During the Repair and/or Service process, it is recommended that Hygiene Parts such as the Ear Seals and Microphone Windsocks be replaced, thereby maintaining the item's original comfort and performance.

Bespoke

In regard to the Alpha Helmets, our highly qualified workshop technicians can custom build leads, converters and adaptors for bespoke requirements. We can also retro-fit our own Active Noise Reduction system which offers Bluetooth functionality for making/receiving telephone calls.

Despatch

Items are returned with the use of a professional courier service such as DPD, DHL and UPS, of which provide Tracking Details.

Contact Us

Contact Form

Address

Headset Services Limited
Unit 8, The Quoin Estate
73 Marlborough Road
Lancing Business Park
Lancing
West Sussex
BN15 8AD
United Kingdom

Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:50 - 17:00
Saturday: Closed
Sunday: Closed

Telephone

+44 (0)1273 234 181

Email Address

sales@headsetservices.com

Let us help you make the right choice.