When will my order arrive?
If the items are in stock we will aim to dispatch them within 24-48 hours of your order being placed, or the next working day if it is a weekend or a public holiday.
Orders sent via Royal Mail 1st class post are usually received within two to five working days, including Saturdays.
Orders sent via FEDEX UK service are usually received the next day.
Orders sent via FEDEX INTERNATIONAL service are usually received within one to five working days (depending on destination)
Free delivery is available for some of our items but all exceptions will be clearly highlighted.
Selected items are available for delivery via the Royal Mail service and some other items are available for delivery using this service for a charge.
All delivery options and any charges that are applicable will be shown at the checkout.
Will you tell me when my order is on its way?
We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also email our Sales Team to check the status of your order, and request tracking details (if available).
For items that are dispatched using our free delivery service, we ask that you wait 16 days’ from the date of dispatch before reporting any items as undelivered.
This is a free service where items can be purchased direct from our facility. We will email you when the items are ready to be collected.
If you have ordered several items we will email you to let you know which items are available and where possible they will all be ready for collection together.
If any items are out-of-stock, we will email you when these items are ready to be collected.
We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened, unused and in perfect condition.
There is a 15% restocking fee for returned items.