Headset Services Limited
Unit 8, The Quoin Estate
73 Marlborough Road
Lancing Business Park
Lancing, West Sussex
Monday - Friday 08:30 - 17:00
T: +44 (0)1273 234181
F: +44 (0)1903 750123
Accounts Office Address
Mel Aviation Ltd, Laurence Walter House
Addison Road, Chiltern Industrial Estate
Sudbury, Suffolk, CO10 2YW. UK
T: +44 (0)1787 373282
Since its inception, Headset Services Limited (HSL) has served the needs of the Airline Industry by providing and servicing Pilot Headsets, Helmets, Radio and other communication devices. Over time we have expanded our operations and now our customers include Airlines, Air Traffic Control, Emergency Services such as Police, Coastguard and Air Ambulance. Other sectors include Industrial, Airport Ground Handling and Broadcast.
Headset Services Limited was established in 1994 to supply the aviation industry with headsets and flying helmets of all kinds, as well as ear defenders and ancillaries within all these fields. Our customers include airlines, ground support companies, the military, helicopter operators, ATC, Police and Ambulance Air Support units, Search and Rescue, and private pilots. In June 2007, HSL was acquired by the MEL Group and shortly after moved into its purpose built premises at Shoreham Airport. Since then, the company has relocated to the Business Park in Lancing.
The company boasts specialists in all types of communication headsets and pilot helmets with many years of experience in the business; we have repaired or rebuilt virtually every type of headset and helmet in use. The company distributes headsets and spare parts for Bose, David Clark, Peltor, Sennheiser, Clement Clarke, Holmco and Telex. HSL provides a valuable service to airlines; maintaining headsets and other equipment for customers including British Airways, Air Canada, FlyBe, Thomas Cook, Easyjet, Monarch, Aer Lingus and Virgin Atlantic Airways. We also supply ground support companies such as Servisair, Swissport and Menzies. We back this up with a complete after sales support service, so that our customers can get the most out of the equipment they have purchased. Building on this success we have drawn on our experience and industry knowledge to further expand our range and can now offer headsets for all applications - Waterproof SAR, general communications, active noise reduction and bespoke headsets for high-levels of noise. We also modify, repair, refurbish, upgrade and build headsets, helmets, handsets, converters, extension leads, battery boxes and adaptors.
Headset Services Limited is ISO9001-2000 approved and also has UK145 approval (Civil Aviation Authority). We are also a registered military supplier. Headset Services Limited is now established as the UK's leading supplier of headsets and we are now looking to grow the company steadily in all areas. HSL are proud to have been appointed the European Warranty Repair Centre for David Clark Inc, Bose and HISL’s range of Alpha helmets.
Since becoming part of the MEL Aviation Group, we have continued to diversify into other areas of business. We are a distributor for the Polycon Communication System, a waterproof intercom radio that offers reliable communications between the winchman and the rest of the helicopter Search and Rescue (SAR) crew. This system, combined with our waterproof helmet looms and headsets provides a completely waterproof communications solution in the harshest of environments. Now we are part of a large international group the scale and diversity of projects we can tackle may have grown, but we have not forgotten that our business was founded on the idea that customers want quality service, expert personal advice and excellent back up and support, and we strive to deliver this to everyone from a new pilot who is looking to purchase their first headset right up to large scale military applications. Our business continues to grow and our good reputation is spreading worldwide as people learn and appreciate that Headset Services Limited is the company to call.
Frequently Asked Questions
What type of products do you supply? Headset Services Limited supplies the aviation industry with headsets and flying helmets of all kinds, as well as ear defenders and ancillaries within all these fields. Our customers include airlines, ground support companies, the military, helicopter operators, ATC, Police and Ambulance Air Support units, Search and Rescue, and private pilots.
Where are Headset Services offices? The company is based at Lancing Business Park in West Sussex. The full address is Headset Services Ltd, Unit 8, The Quoin Estate, 73 Marlborough Road, Lancing Business Park, Lancing, West Sussex, BN15 8AD. United Kingdom.
What are your opening times? HSL is open from Monday to Friday [8:30am until 5pm].
What courier services do you use? Headset Services Limited uses various courier services: FedEX, TNT, DHL, and the Royal Mail to ensure your goods arrive quickly and safely. All items are securely packed in durable boxes with sufficient packing to protect the contents.
How much are shipping costs? Shipping of all orders is charged at cost - small parcels by Post Special Delivery are £7.00 (excluding VAT) UK courier shipments up to 25kg are by FedEx UK at £12.00 (excluding VAT) per shipment. We can also arrange collection by FedEx UK to any address in the UK if required at £20.00 (excluding VAT) for collection and return.
Do you ship overseas? Overseas delivery is by International parcel post for small items, or FedEX, air or sea freight and is charged as per quotation from the shipper depending on volume and weight of shipment. We can also dispatch orders on your courier account if required.
The MEL Group
MEL Aviation Ltd acts
as the group's headquarters.
T: +44(0)1787 373282
F: +44(0)1787 310812
A: Laurence Walter House,
Addison Road, Sudbury,
Suffolk, CO10 2YW.